Complaints policy

Our commitment

We work hard to deliver a high standard of service on every job. If something has not gone as it should, we want to hear about it so we can put it right quickly and fairly.

How to make a complaint

Contact us by phone on 01869 929878, by email at info@adamselectrical.uk, or in writing to 89 Willow Drive, Bicester, OX26 3XF. Please include your name, the address where the work was carried out, the date of the work and a description of the problem. Photos are helpful where relevant.

What happens next

We will acknowledge your complaint promptly and aim to respond in full within 14 days. Where appropriate, we will arrange a visit to inspect the work and agree a way forward with you. If we need longer to investigate, we will let you know why and keep you updated.

If you are still not satisfied

We are members of NAPIT. If we cannot resolve your complaint about the technical standard of our work, you can refer it to NAPIT, who will review it independently. Details are available at napit.org.uk.

Your rights

This policy does not affect your statutory rights as a consumer.

Last updated September 2026.